Live Deployment · Charlestown, Boston MA · May 2026
Golden Goose Market:
~95 orders a day.
A neighborhood market in Charlestown with a lunch rush it couldn’t keep up with. This is how it went from taking every order by hand to about 95 kiosk orders a day, on a tablet it already owned.
- Deployed May 2026
- 3 days from agreement to live
~95
Orders
a day
on the kiosk, since May 2026
4.7/5
Kiosk
rating
244 customer ratings
4m 25s
Kitchen
time
median per order
3
Days
to Go Live
agreement → first order
* Golden Goose Market’s own figures, shared with their permission: average kiosk orders a day since May 2026, kiosk rating and median kitchen time.
From the manager’s phone
The numbers, live in the Admin.
Kitchen time and kiosk ratings update with every order, on the manager’s phone. The figures on this page are Golden Goose’s own, shared with their permission.
Thimi Admin · live
Kitchen time4 min 25 smedian per order
Kiosk rating4.7 / 5244 ratings
The Challenge
The lunch rush
was costing sales.
Golden Goose Market is a neighborhood market near Bunker Hill in Charlestown. Every day at lunch, customers lined up, orders got mixed up between the counter and the kitchen, and the team fell behind.
Every order went through one person. The cashier took it by voice, wrote it down or called it out to the kitchen, then took the payment. At lunch that meant longer waits and more mistakes, and some customers left without ordering.
They wanted customers to order on their own, without buying new hardware, signing a multi-year contract or closing for a week to set it up.
Before vs After
What changed.
Before Thimi
- The cashier took every order by voice, with mistakes at rush hour
- Kitchen received orders by shouting or handwritten slips
- Staff time split between taking orders and other tasks
After Thimi
- Customers order at the kiosk themselves, and the kitchen gets exactly what they chose
- The kitchen display shows each order as soon as it’s placed
- Customers order at the kiosk and pay at the register, so the cashier no longer takes the order
Deployment Timeline
From agreement to first order in 3 days.
Day 1 · Discovery
Free consultation & agreement signed
30-minute call to understand the business, menu structure, hardware available, and go-live target. Agreement signed same day. No contract negotiation.
Day 2 · Configuration
System configured, full menu loaded
The kiosk app was configured with Golden Goose branding, colors, and logo. All menu items, prices, and categories loaded. Kitchen display system set up.
Day 3 Morning · Setup
On-site setup & staff training
Tablet configured and mounted on-site. Staff trained on the Admin: live orders, menu changes and reports. Kitchen display tested.
Day 3 Afternoon · Live
First kiosk order at noon
The kiosk went live during the lunch rush and has taken orders every day since.
In Their Words
From the general manager.
“With the kiosk, the lunch rush stopped backing up. We take more orders with the same staff.”
The number Golden Goose watches most is the kiosk rating: 4.7 out of 5 from 244 customers, who chose the kiosk on their own and rated it.
Your Business
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Golden Goose’s?
The Kiosk Combo is $99 a month per location and goes live 3–5 days after you sign. The first call is free.
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